Use a Safe-Tite sealing disk to close balloons to help keep air from escaping out the neck of the balloon (these are included in our designer kits .) Place completed balloons inside of the protective polypropelene balloon bags , to reduce oxidation. Keep balloons out of direct sunlight and hot environments. Place balloons in our designer gift boxes to provide further protection from popping as the balloon is transported (gift boxes also provide a nice finished look for your balloons).

Will a fresh flower live inside a balloon?

Live flowers can live inside balloons for an extended period of time. Because flowers in a balloon don't have air blowing across them, they are able to survive longer on less water. When putting flowers in a balloon, make sure that you put water inside the water tube before you place the flowers in the balloon. Once the balloon is created, it isn't possible to add more water to the flowers without creating a new balloon.

Occasionally when I put fresh flowers in a balloon, after a day or two I get condensation inside the balloon that makes it harder to see the flowers. Why is this?

The water tube that holds the flowers has a small hole in the top of the cap for the stems. If you split the top of the cap to allow more space for the flower stems, water will be able to escape from the tube and condense inside the balloon. To prevent this from happening, don't split the cap to make the hole larger than it currently is.

Sometimes my balloons get cloudy after I create them. Why is this and how can I solve it?

If inflated balloons are exposed to air and/or sunlight, they can oxidize, causing them to look cloudy. This is easily solved by putting your finished balloons in a protective balloon bag . These bags are specially designed to protect balloons and help them to stay clear and inflated for weeks and months. Each Balloon Designer Kit includes a protective balloon bag.

Sometimes my balloons pop while I'm stuffing them in my Classy Wrap machine, or as I'm putting them into the GIB merchandising bags. Why is this?

If your balloons are popping while you're making them, it could be due to static electricity. If the hairs on your arms are standing up while you are stuffing the balloon, it is a telltale sign of excess static. Solutions would be to rub the inside of the plexiglass machine chamber with a dryer sheet, or spray your arm with static guard.


Equipment Questions


Can I order replacement parts for my machine?

Yes, you can order replacement parts on our website or by calling us. Your user manual that came with your machine will help you determine what part you need to order.

My Classy Wrap machine leaks. Is there anything I can do to fix it?

Yes, most leaks are easily fixed. The main reason that a balloon machine leaks is because the lid gasket is damaged. You can check this out by following these easy directions:

	Inflate a balloon in the chamber (remember to always keep the lid open when inflating balloons.)
	As the air is hissing out of the balloon, place your thumb over the hose at the right rear corner of the machine.
	If the hissing stops, then something is stuck in your motor, holding the check valve open. Unplug your balloon machine. Pop out the grate at the bottom center of the chamber, shake out the foam filter, and look down into the motor opening (it will look like a little fan.) Pull out any Krinkle Paper pieces or debris you can see, then stretch the purple hose down into the center of the machine chamber. Plug the machine back in, place the hose directly on the motor opening, and push the power button to blow out any remaining objects. A Shop-Vac® also works well to clean out debris from inside your machine.
	If the hissing continues, then the leak is caused by one of two problems: 1. Most likely, your lid gasket is damaged. Lift the lid and run your fingers around the black rubbery gasket that sits between the square purple lid and the plexiglass chamber. It should have no indentations on it, except for the one caused by the chamber itself. This indentation should be even and centered in the middle of the gasket. If you feel a diagonal indentation near the back, most likely the power cord has been closed in the lid. If this is the case your gasket will need to be replaced. Contact customer service at 1-800-262-9727. 2. The second reason a machine would leak is because the chamber or casing has been cracked. A machine will crack due to excess vacuum pressure if the round lid is closed while a balloon is being inflated. If no visible cracks are present, but your machine still leaks, perform the following test: If air escapes from your balloon after you raise the lid, as you are attempting to twist the neck of the balloon, this indicates that the check valve in the round cap (looks like six tiny holes in a circle on the cap) has blown. This check valve is installed to allow some room for operator error, but will not withstand continued usage with the cap closed! DO NOT PUT TAPE OVER THE TINY HOLES. This will only make matters worse.

Ordering & Shipping Questions


How long will it take to get my order?

We will ship your order within one business day of receiving payment. All orders are shipped from Salt Lake City . Orders to clients in the United States will be shipped through UPS Ground service (typically arriving to you in 3-5 days). For international orders, please contact us to discuss the most cost effective shipping option for you.

What forms of payment do you accept?

We accept payments through credit card (Visa, MasterCard, American Express, Discover), Paypal, checks by phone or by mail (make checks payable to Gift in a Balloon).

Can I purchase equipment through a lease?

Yes, you can lease-to-own the equipment over a 1-year period. For details on our lease agreement, click here .