Gift in a Balloon!
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Frequently Asked questions:
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Ordering and Shipping Questions
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Product Questions

Is there any special way I should store my uninflated balloons to make them last longer?

Latex balloons are sensitive to moisture, light and heat. To ensure the longest life for your balloons, store them in a dry, cool, dark place prior to inflating them.

How long will an inflated balloon last?

If created and stored properly, balloons should be expected to last for weeks or months. The following tips can be used to help extend the life of your balloons:

bullet Use a Safe-Tite sealing disk to close balloons to help keep air from escaping out the neck of the balloon (these are included in our designer kits .)
bullet Place completed balloons inside of the protective polypropelene balloon bags , to reduce oxidation.
bullet Keep balloons out of direct sunlight and hot environments.
bullet Place balloons in our designer gift boxes to provide further protection from popping as the balloon is transported (gift boxes also provide a nice finished look for your balloons).

Will a fresh flower live inside a balloon?

Live flowers can live inside balloons for an extended period of time. Because flowers in a balloon don't have air blowing across them, they are able to survive longer on less water. When putting flowers in a balloon, make sure that you put water inside the water tube before you place the flowers in the balloon. Once the balloon is created, it isn't possible to add more water to the flowers without creating a new balloon.

Occasionally when I put fresh flowers in a balloon, after a day or two I get condensation inside the balloon that makes it harder to see the flowers. Why is this?

The water tube that holds the flowers has a small hole in the top of the cap for the stems. If you split the top of the cap to allow more space for the flower stems, water will be able to escape from the tube and condense inside the balloon. To prevent this from happening, don't split the cap to make the hole larger than it currently is.

Sometimes my balloons get cloudy after I create them. Why is this and how can I solve it?

All Balloon Stuffing balloons are made of bio-degradable latex material. This material is the only material which allows the balloons to stretch open as far as needed for the balloon stuffing function. If inflated latex balloons are exposed to sunlight, hot or cool blowing air, and/or high humidity, they can oxidize, causing them to look cloudy.

There are some things you can do to minimize the risk of oxidation. First, put your finished balloons in a protective balloon bag . These bags are specially designed to protect balloons and help them to stay clear and inflated for days or weeks. Each of our Balloon Designer Kits includes a protective balloon bag, or they can be purchased separately from the Supplies section of our website. Second, try to keep the balloons out of direct sunlight. Third, try to keep the balloons in a moderate climate controlled area. The more you can do to cut down on exposure to these elements, the longer your balloons will last.

Keep in mind, the Gift in a Balloon package is not designed to be a long term display piece. It is best used as a short term gift wrap that people will love for its unique option to wrapping gifts.

Sometimes my balloons pop while I'm stuffing them in my Classy Wrap machine, or as I'm putting them into the GIAB merchandising bags. Why is this?

If your balloons are popping while you're making them, it could be due to static electricity. If the hairs on your arms are standing up while you are stuffing the balloon, it is a telltale sign of excess static. Solutions would be to rub the inside of the plexiglass machine chamber with a dryer sheet, or spray your arm with static guard.


Equipment Questions

Can I order replacement parts for my machine?

Yes, you can order replacement parts on our website. Use the user manual that came with your machine, or download the maintenance guide to help you determine which part you need to order.

My Classy Wrap machine leaks. Is there anything I can do to fix it?

Yes, most leaks are easily fixed. You can diagnose where the leak is occurring by following these easy directions:
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Ordering & Shipping Questions

How long will it take to get my order?

We will ship your order within one business day of receiving payment. All orders are shipped from Pleasant View, Utah. Orders to clients in the United States will be shipped through UPS Ground service (typically arriving to you in 2-5 business days) unless you choose an expedited option from the drop-down menu in the shopping cart. For international orders, please contact us to discuss the most cost effective shipping option for you.

What forms of payment do you accept?

We accept payments by credit card (Visa, MasterCard, American Express, Discover), checks by mail (make checks payable to Gift in a Balloon), or wire transfer for large orders. For payment by check or wire transfer, orders are shipped after the payment has cleared the bank. This can take 2-4 business days.

Can I purchase equipment through a lease?

No. We offered this option at one time, but due to severe abuse, we were forced to cancel this option.

What is your return policy?

Returns, in full case quantities and in original packaging, are accepted within 7 days of the customer receiving the item. The customer is responsible for all shipping costs associated with the sale and return, and will also be charged a 25% restocking fee on the value of the merchandise. A refund for the balance will be issued once the item(s) are received and inspected. If the merchandise is returned damaged, notice will be sent by email and no refund will be issued. For all returns, please contact GIAB prior to return.

If the merchandise was damaged by the shipping company on it's way to you, please contact GIAB immediately. No re-shipments or refunds will be processed until a claim has been issued by GIAB and the product has been picked up for return. If you choose to report the damages to the shipping company yourself, processing time may take up to 30 days. Please contact our Customer Service department for any further questions or inquiries regarding returns.

If you were unable to find answers to your questions, you may contact us by using one of the following options

Write to us at
Gift in a Balloon
PO Box 160550
Clearfield, UT 84016
USA

Email us at
info@giab.com

Or call us at
PHONE: 801-773-4077
TOLL FREE: 800-262-9727   
FAX: 801-773-4614

Our office hours are 8:00 am - 4:30 pm, M-F Mountain time.

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